English
Support
Flashlight & Color Light — we're here to help.
Contact
Email: dun38017@gmail.com
We typically respond within 1–2 business days.
Frequently Asked Questions
- The flashlight doesn't turn on.
- Make sure no other app is using the camera or torch. Close other apps and try again. Some devices may not support torch mode — the app will automatically switch to screen light in that case.
- I purchased a color but it's still locked.
- Go to the color grid and tap the color — a purchase prompt will appear. If you already paid, tap "Restore Purchases" (if available) or contact Apple support for receipt issues.
- Color Cycling (Rainbow Mode) is not available.
- Color Cycling is a separate in-app purchase. Switch to Screen Light mode and tap the rainbow toggle to unlock it.
- The compass is not accurate.
- Calibrate your compass by waving the device in a figure-8 pattern. Keep away from magnetic objects (cases with magnets, speakers, etc.).
- How do I request a refund?
- Refunds are handled by Apple. Visit reportaproblem.apple.com to submit a refund request.
简体中文
支持与帮助
Flashlight & Color Light — 有问题请联系我们。
联系方式
邮箱:dun38017@gmail.com
我们通常在 1–2 个工作日内回复。
常见问题
- 手电筒无法开启。
- 请确认没有其他应用正在使用相机或闪光灯。关闭其他应用后重试。如设备不支持闪光灯,应用会自动切换为高亮屏幕模式。
- 已购买颜色但仍显示锁定。
- 点击对应颜色格,查看购买提示。若已付款,请尝试"恢复购买",或联系 Apple 支持处理收据问题。
- 彩色跑马灯无法使用。
- 彩色跑马灯是独立的内购项目。请先切换到"高亮屏幕"模式,再点击跑马灯开关进行购买解锁。
- 指南针不准确。
- 请将设备以"8"字形晃动进行校准,并远离磁性物体(如带磁扣的手机壳、音响等)。
- 如何申请退款?
- 退款由 Apple 处理,请访问 reportaproblem.apple.com 提交申请。